• We may not be able to transport wheelchairs. CAR will inform you if there is no one available with that capability.
  • Drivers are not responsible for staying with and/or assisting riders at appointments or destinations, though some will do so if requested. Establish this with CAR before the assignment is made.
  • We offer round trip rides, as well as one-way rides. A different return trip driver may be assigned, in advance, if an appointment will be longer than an hour and the original driver cannot do the return trip.
  • If no ride can be found, CAR will notify the rider the day before the desired ride to allow the rider time to make other arrangements.
  • All riders and drivers will receive and read a copy of this Driver/Rider Procedure Sheet.


  • Please list any special needs (e.g. mobility, deafness, sight, etc.) on the Rider Intake form.
  • Be mobile (with a cane or walker) and be able to stand and get in and out of cars with minimal assistance.
  • Call CAR (829-3367) to request a ride; please do not call drivers directly.
  • Give at least five (5) days’ notice to CAR for all ride requests.
  • Give 24 hours’ notice when canceling or changing a ride.
  • Please limit rides to no more than four a month. However, if there is a medical necessity, CAR will try to accommodate you.
  • Give us a realistic estimate for the length of appointment time.
  • Respect the driver’s time; please don’t request unexpected additional rides or errands during your rides.
  • There is no smoking in driver’s car.
  • If you feel unsafe or uncomfortable with the driver or the situation, you have the right to decline the ride at time of pickup.


  • Complete and sign volunteer enrollment, background check, and confidentiality forms.
  • Provide a copy of driver’s license and insurance card.
  • Have driven for at least three (3) years.
  • Be cleared by state background and motor vehicle checks, paid for by CAR.
  • Refrain from smoking when riders are in your car.
  • Be considerate of your riders.
  • Do not use cell phones during your assignment, especially while driving. In the case of an emergency, park the car in a safe place and call for help.
  • Drive appropriately, observing all Maine DMV laws: seat belts, speed limits, etc.
  • Have a well-maintained vehicle with up-to-date registration and inspection.
  • Cancel a ride if road conditions are unsafe; in which case drivers will call riders directly.
  • If you need to cancel for any reason, please notify the CAR coordinator immediately to allow clients time to find another ride.
  • Please respond to emails requesting rides in a timely manner so that we can respond to riders within 48 hours.
  • If you feel unsafe or uncomfortable with the rider or the situation, you have the right to decline to provide the ride at time of pickup.

Cumberland Area Rides (CAR) is an initiative of the Congregational Church in Cumberland in conjunction with Cumberland Aging in Place.