Cumberland Area Rides (CAR) Rider/Driver Procedures

RIDES TO WHERE: Cumberland Area Rides (CAR) provides rides for medical appointments, pharmacy, grocery shopping, trips to see friends, religious services, food pantry, and general errands.

WHEN AVAILABLE: CAR rides are available Monday-Friday from 9 am‑3 pm and Sunday from 9 am-noon. You must schedule your ride five days in advance if at all possible.

WHO CAN RIDE: Riders must meet all of the following qualifications:

  • Reside in Cumberland or North Yarmouth.
  • Be at least 60 years old.
  • Complete CAR’s rider intake form (available through cumberlandrides@gmail.com or call 207-829-3367). ALL RIDERS must be registered with the CAR program before scheduling a ride.
  • Be unable to drive either temporarily or permanently, due to a medical problem, issues related to aging, and/or no access to a car.
  • Live alone, have no other means of transportation, or have no friends or family available to transport them.

COST: CAR rides are available free of charge. Volunteer drivers are not reimbursed. (Donations to CAR are always appreciated and can be made through the Congregational Church in Cumberland or through Aging in Place Cumberland—not through drivers).

DRIVERS: Our drivers are highly appreciated volunteers who understand the need for community transportation. They have undergone background and driving record checks, have provided references, and have proof of insurance. 

HOW TO SCHEDULE A RIDE: A rider calls 829-3367 to schedule a ride during the stated timeframe five days before the ride is needed. All rides are coordinated through CAR. Please do not call drivers directly. We will make every effort to fill all ride requests, although there may be occasions when no volunteer is available. Once a ride has been filled, the rider will be notified by the driver and/or CAR coordinator to confirm the date, pickup time, and driving directions.

GENERAL INFORMATION:

  • We may not be able to transport wheelchairs. CAR will inform you if there is no one available with that capability.
  • Drivers are not responsible for staying with and/or assisting riders at appointments or destinations, though some will do so if requested. Establish this with CAR before the assignment is made.
  • We offer round trip rides, as well as one-way rides. A different return trip driver may be assigned, in advance, if an appointment will be longer than an hour and the original driver cannot do the return trip.
  • If no ride can be found, CAR will notify the rider the day before the desired ride to allow the rider time to make other arrangements.
  • All riders and drivers will receive and read a copy of this Driver/Rider Procedure Sheet.

RIDER INFORMATION:

  • Please list any special needs (e.g. mobility, deafness, sight, etc.) on the Rider Intake form.
  • Be mobile (with a cane or walker) and be able to stand and get in and out of cars with minimal assistance.
  • Call CAR (829-3367) to request a ride; please do not call drivers directly.
  • Give at least five (5) days’ notice to CAR for all ride requests.
  • Give 24 hours’ notice when canceling or changing a ride.
  • Please limit rides to no more than four a month. However, if there is a medical necessity, CAR will try to accommodate you.
  • Give us a realistic estimate for the length of appointment time.
  • Respect the driver’s time; please don’t request unexpected additional rides or errands during your rides.
  • There is no smoking in driver’s car.
  • If you feel unsafe or uncomfortable with the driver or the situation, you have the right to decline the ride at time of pickup.

DRIVER INFORMATION:

  • Complete and sign volunteer enrollment, background check, and confidentiality forms.
  • Provide a copy of driver’s license and insurance card.
  • Have driven for at least three (3) years.
  • Be cleared by state background and motor vehicle checks, paid for by CAR.
  • Refrain from smoking when riders are in your car.
  • Be considerate of your riders.
  • Do not use cell phones during your assignment, especially while driving. In the case of an emergency, park the car in a safe place and call for help.
  • Drive appropriately, observing all Maine DMV laws: seat belts, speed limits, etc.
  • Have a well-maintained vehicle with up-to-date registration and inspection.
  • Cancel a ride if road conditions are unsafe; in which case drivers will call riders directly.
  • If you need to cancel for any reason, please notify the CAR coordinator immediately to allow clients time to find another ride.
  • Please respond to emails requesting rides in a timely manner so that we can respond to riders within 48 hours.
  • If you feel unsafe or uncomfortable with the rider or the situation, you have the right to decline to provide the ride at time of pickup.

Rider intake forms are available at the Aging in Place kiosk at Cumberland Town Hall and by calling CAR at 829-3367 or emailing cumberlandrides@gmail.com. Completed rider intake forms must be returned to AIP, Cumberland Town Hall, 290 Tuttle Rd., Cumberland, ME 04021. If you need assistance completing the forms or have questions, please call CAR at 829-3367.

Cumberland Area Rides (CAR) is an initiative of the Congregational Church in Cumberland in conjunction with Cumberland Aging in Place. With thanks to the Volunteer Transportation Network, operated by People Plus Inc. in Brunswick, ME., for permission to use VTN’s policy sheet as a model for this document.

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